Fresh Groceries & Dairy Products

Effective Date: August 8, 2025

1. Information Collection

Hitesh Mall ("we," "us," or "our") collects information you provide directly when you:

• Place orders for groceries and dairy products
• Create an account on our website
• Contact us for customer support
• Subscribe to our newsletter or promotional communications
• Provide feedback or reviews

Information collected may include: name, phone number, email address, delivery address, payment information, and order history.

2. Use of Information

We use collected information to:

• Process and fulfill your grocery orders
• Provide delivery services to your specified address
• Send order confirmations and updates
• Provide customer support and respond to inquiries
• Improve our products and services
• Send promotional offers and updates about new products
• Comply with legal obligations

3. Communication Methods

We may communicate with you through various channels including:

• SMS: Order confirmations, delivery updates, and promotional offers
• Email: Order receipts, newsletters, and customer service communications
• WhatsApp: Order updates and customer support
• Google RCS: Enhanced messaging for order tracking
• Voice Calls (OBD): Order confirmations and delivery notifications

You can opt-out of promotional communications at any time by contacting us.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Delivery partners to fulfill orders
• Payment processors for transaction processing
• Legal authorities when required by law

6. Cookies and Tracking

Our website may use cookies to enhance your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to provide services and comply with legal obligations. Order history may be retained for accounting and customer service purposes.

8. Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of marketing communications
• File a complaint with relevant authorities

9. Changes to Privacy Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Information

For privacy-related questions or concerns, contact us:

Effective Date: August 8, 2025

1. Acceptance of Terms

By accessing and using Hitesh Mall services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

2. Services Description

Hitesh Mall is an online grocery and dairy store operating in Vadodara, Gujarat. We provide:

• Online grocery shopping and ordering
• Fresh dairy products delivery
• Home delivery services
• Store pickup options
• Daily essentials and household items

3. User Responsibilities

As a user, you agree to:

• Provide accurate and complete information
• Maintain the security of your account
• Use our services only for lawful purposes
• Not interfere with or disrupt our services
• Respect intellectual property rights

4. Product Orders and Availability

Product availability is subject to stock. We reserve the right to:

• Limit quantities of products ordered
• Refuse or cancel orders
• Substitute products with similar alternatives (with customer consent)
• Update prices without prior notice

5. Delivery Terms

Our delivery services include:

• Service Area: Vadodara city and surrounding areas
• Delivery Options: Same-day delivery, scheduled delivery
• Delivery Charges: May apply based on order value and location
• Delivery Times: Subject to availability and weather conditions

We strive to deliver on time but cannot guarantee specific delivery times due to factors beyond our control.

6. Payment Methods

We accept the following payment methods:

• Cash on Delivery (COD)
• Paytm
• Google Pay
• PhonePe
• Other UPI payments

All payments are processed securely. COD charges may apply for certain orders.

7. Returns and Refunds

Due to the perishable nature of our products, we have specific return policies:

• Damaged Products: Report within 24 hours of delivery for replacement/refund
• Wrong Items: We will replace or refund incorrect items
• Quality Issues: Report quality concerns immediately for resolution
• Refund Processing: 3-7 business days for digital payments

8. Product Quality and Safety

We ensure:

• Products meet quality standards before delivery
• Proper storage and handling of perishable items
• Compliance with food safety regulations
• Best before dates are clearly communicated

9. Limitation of Liability

Hitesh Mall's liability is limited to the value of the specific product or service in question. We are not liable for:

• Delays due to circumstances beyond our control
• Damages resulting from misuse of products
• Consequential or indirect damages
• Technical issues affecting website accessibility

10. Intellectual Property

All content, trademarks, and intellectual property on our website and services belong to Hitesh Mall. Users may not reproduce, distribute, or create derivative works without permission.

11. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your personal data.

12. Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Vadodara, Gujarat.

13. Changes to Terms

We may modify these terms at any time. Updated terms will be posted with a new effective date. Continued use of our services constitutes acceptance of modified terms.

14. Contact Information

For questions about these terms, contact us: